Rowan Online provides dedicated Technical Support Services for End Users enrolled in courses and other products that employ online learning technologies.

Hours of Operation

  • Monday – Friday from 8:00 am to 4:30 pm
  • Excludes Rowan University official holidays and emergency closures

Support Request Options

  • Phone Support - (856) 256-5164
    • Rowan Online offers phone-based technical support with a Rowan Online employee during our hours of operation.
  • Email-based Support:
    • General Email Ticket Support: Users may submit requests via the forms available on the Rowan Online Portal at anytime (24/7).
    • If you cannot login to the Rowan Online Portal: If you cannot login to the Rowan Online Portal, click on Trouble Logging In on the Rowan Online Portal and submit an online support ticket.
    • If you can login to the Rowan Online Portal and need technical support: Login to the Rowan Online Portal and click on Support Center.

 

Technology Requirements for Students Taking Online Programs
Is your computer up to par? Visit the Technology Requirements for Students Taking Online Programs document (opens in a new tab).

 

Student Policies
Visit the Student Policies document (opens in a new tab).

 

End User Technical Support
Visit the End User Technical Support document (opens in a new tab) to learn how to get technical support for your online and hybrid courses.