Out-of-State Compliance

Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers. The relevant language includes:

 

If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request.
(Authority: 20 U.S.C. 1001 and 1002)

 

Rowan University’s College of Graduate & Continuing Education is taking measures in order to comply with these new regulations so we can continue providing educational access to students across the country. In compliance with the language passed in the Higher Education Opportunities Act of 2008, the U.S. Department of Education (USDOE) conducted a Negotiated Rule Making Process in 2010 determining that institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is a state-by-state list of the agencies in each state responsible for complaints regarding out-of-state distance education programs. Students who intend to file a complaint must do so with the agency listed for their state of residence.

 

State Consumer Complaint Contact Information

Alabama

Commission on Higher Education
Alabama Commission on Higher Education, P.O. Box 302000
Montgomery, AL 36130-2000
http://www.accs.cc/
complaintform.aspx

Department of Postsecondary Education
Alabama Department of Postsecondary Education, P.O. Box 302130
Montgomery, AL 36130-2130

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
EED.ACPE-IA@alaska.gov
http://akadvantage.alaska.gov/Portals/0/Content/ACPEStat051911b.pdf
http://akadvantage.alaska.gov/Portals/0/Content/ACPERegs052611.pdf

 

Alaska Office of Attorney General, Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
attorney.general@alaska.gov
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260, Phoenix, AZ 85007
http://azppse.gov/student_info/compliance.asp

Arkansas

State Board of Private Career Education
Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S, Little Rock, AR 72201
sbpce@arkansas.gov
http://www.sbpce.org/
complaint_process.html

Higher Education Coordinating Board, Department of Higher Education
114 East Capitol Ave., Little Rock, AR 72201
ADHE_Info@adhe.edu
http://www.adhe.edu/SiteCollection
Documents/AcademicAffairsDivision/
ICAC%20Rules%20and%20
Regulations/APPENDIXJ.pdf

California

California Bureau of Private Postsecondary Education
P.O. Box 980818, W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html
http://highered.colorado.gov/DPOS/Students/complaint.html

Connecticut

Connecticut Office of Financial and Academic Affairs for Higher Education
61 Woodland Street, Hartford, CT 06105-2326
860-947-1800

 

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110, Hartford CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/Consumer_Statement_CPFR-2.pdf

Delaware

Delaware Higher Education Office
Carvel State Office Building, 5th Floor, 820 N. French Street
Wilmington, DE 19801-3509
dheo@doe.k12.de.us

 

Delaware Attorney General
Consumer Protection Wilmington: 820 N. French Street 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us

District of Columbia

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE, 9th Floor, Washington, DC 20002
http://osse.dc.gov/sites/default/files/dc/sites/osse/
publication/attachments/complaint_form_4_11.pdf

Florida

Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414, Tallahassee, FL 32399-0400
http://www.fldoe.org/cie/complaint.asp

Georgia

Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220, Tucker, GA 30084-5334
http://rules.sos.state.ga.us/docs/392/5/06.pdf

Hawaii

Hawaii State Board of Education
P.O. Box 2360, Honolulu, Hawaii 96804
ocp@dcca.hawaii.gov
http://hawaii.gov/dcca/ocp/consumer_complaint

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street, P.O. Box 83720, Boise, ID 83720-0037

Illinois

Board of Higher Education
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359

State Board of Education – Private Business and Vocational Schools
Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://webprod1.isbe.net/contactisbe (email)

 

Illinois Attorney General, Consumer Fraud Bureau
500 South Second Street, Springfield, IL 62706
Consumer Fraud Hotline: (800) 243-0618

Indiana

Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/cpe/files/sf39280-complaint.pdf

Iowa

Iowa Student Aid Commission
603 E. 12th Street, 5th Floor, Des Moines, IA 50319
info@iowacollegeaid.gov
https://apps.iowacollegeaid.gov/marketing/docs/constituentrequestform.pdf

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520, Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/
524-ComplaintProcedureandForm.pdf

Kentucky

Kentucky Board of Proprietary Education
911 Leawood Drive, Frankfort, KY 40601-3319
http://bpe.ky.gov/Student%20
Documents/Form%20to%20File%
20a%20Complaint.pdf

Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

 

Office of the Attorney General
Capitol Suite 118, 700 Capitol Avenue,
Frankfort, KY 40601-3449
consumer.protection@ag.ky.gov
http://www.ag.ky.gov/NR/
rdonlyres/19D2FEF3-0666-49B5-
A184-38006DA45B2C/0/
complaint_gen.pdf

Louisiana

Louisiana Attorney General Office, Consumer Protection Section
P.O. Box 94005, Baton Rouge, LA 70804
ConsumerInfo@ag.state.la.us, 1-800-351-4889, 225-326-6465
http://www.ag.state.la.us/Complaint.aspx?articleID=16&catID=15
Complaints can also be sent: Attn: Nancy Beall or Dr. Larry Trembly, P.O. Box 3677, Baton Rouge, LA 70821-3677

Maine

Maine Department of Education
Harry Osgood - Complaints
23 State House Station
Augusta, ME 04333-0023
harry.osgood@maine.gov

 

Maine Attorney General, Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Maryland

Maryland Higher Education Commission
839 Bestgate Road, Suite 400, Annapolis, MD 21401-3013
http://www.mhec.state.md.us/career/pcs/gripe.asp

 

Maryland Attorney General, Consumer Protection Division
200 St. Paul Place, Baltimore, MD 21202
consumer@oag.state.md.us
https://web.oag.state.md.us/editor/customer/onlineformhelpers
/formviewer.aspx?filename=MUGeneral.htm

Consumer Protection Hotline: (410) 528-8662

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan

Michigan Department of Licensing and Regulatory Affairs, Bureau of Commercial Services, Licensing Division
Proprietary School Unit Staff
201 N. Washington Sq., Lansing, MI 48913
http://www.michiganps.net/complaint.aspx

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350, St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/oheContactForm.cfm (email)

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road, Jackson, MS 39211-6453

 

Consumer Protection Division, Office of the Attorney General
P.O. Box 22947, Jackson, Mississippi 39225-2947
http://www.ago.state.ms.us/
index.php/contact
(email)
http://www.ago.state.ms.us/
images/uploads/forms/
MSAGO_Complaint_Form. pdf

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road, Jackson, MS 39211-6453

 

Consumer Protection Division, Office of the Attorney General
P.O. Box 22947, Jackson, Mississippi 39225-2947
http://www.ago.state.ms.us/
index.php/contact
(email)
http://www.ago.state.ms.us/
images/uploads/forms/
MSAGO_Complaint_Form.pdf

Missouri

Missouri Department of Higher Education
205 Jefferson Street, P.O. Box 1469, Jefferson City, MO 65102-1469, info@dhe.mo.gov

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201

 

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://doj.mt.gov/wp-content/uploads/2011/05/complaintform3.pdf

Nebraska

Department of Education, Private Postsecondary Career Schools
Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
http://www.education.ne.gov/
PPCS/PDF%20Folders/
PDF%20 Documents/PPCS%20
Forms/Complaint-form.pdf

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005, Lincoln, NE 68509-5005

 

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol, Lincoln, NE 68509
http://www.ago.state.ne.us/
consumer/emailforms/
consumer_complaint.htm

Consumer Protection Hotline: (800) 727-6432

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202, Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire

New Hampshire Department of Education
Stephen Berwick, Coordinator, Dispute Resolution, and Constituent Complaints
101 Pleasant Street
Concord, NH 03301
(603) 271-2299
Stephen.Berwick@doe.nh.gov

New Jersey

Commission on Higher Education
New Jersey Commission on Higher Education
P.O. Box 542, Trenton, NJ 08625
nj_che@che.state.nj.us

 

New Jersey Division of Consumer Affairs
124 Halsey Street, Newark, New Jersey 07102
http://www.nj.gov/oag/ca/
complaint/ocp.pdf

New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza, P.O. Box 110, Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us
http://lwd.dol.state.nj.us/labor/
forms_pdfs/edtrain/Conflict%20
Resolution%20Questionnaire.pdf

New Mexico

New Mexico Higher Education Department
2048 Galisteo, Santa Fe, NM 87505
http://www.hed.state.nm.us/uploads/FileLinks/
b23fc959f37c44bb8e3caae612e0dba7/PPS%20Complaint%20Form.pdf

New York

Office of College and University Evaluation
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine, Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/
ocue
/spr/COMPLAINTFORM
INFO.html

Bureau of Proprietary School Supervision
New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP, Albany, New York 12234
http://www.acces.nysed.gov/
bpss/students/documents/
ComplaintForm.pdf

North Carolina

Board of Governors for the University of North Carolina
Postsecondary Education Complaints
c/o Assistant Director of Licensure and Workforce
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
studentcomplaint@northcarolina.edu
http://www.ncdoj.gov/getdoc/
59be4357-41f3-4377-b10f-
3e8bd532da5f/Complaint-Form.aspx

Community College System Office of Proprietary Schools
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
http://www.nccommunitycolleges.edu/
Proprietary_Schools/ docs/PDFFiles/
StdtCompltForm.pdf

North Dakota

North Dakota Department of Career and Technical Education (if school is "authorized)
State Capitol - 15th Floor, 600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
cte@nd.gov

 

North Dakota Consumer Protection Division (if school is "exempt" or not authorized)
Office of Attorney General
Gateway Professional Center, 1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf

Ohio

Ohio Board of Regents
30 East Broad Street, 36th Floor
Columbus, OH 43215-3414

 

Ohio Attorney General, Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/
consumercomplaint

Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
http://scr.ohio.gov/LinkClick.aspx?
fileticket=%2bwaKHW
PRAH8%3d&tabid=68

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104

 

Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street, Oklahoma City, OK 73105
http://www.oag.state.ok.us/
oagweb.nsf/ccomp.html

Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard, Suite 250
Oklahoma City, OK 731182864

 

Oklahoma Office of the Attorney General, Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street, Oklahoma City, OK 73105
http://www.oag.state.ok.us/
oagweb.nsf/ccomp.html

Oregon

Office of Degree Authorization
Oregon Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401

 

Oregon Attorney General, Financial Fraud/Consumer Protection Section
1162 Court St. NE, Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud
/pdf/concompform.pdf

Oregon Department of Education, Private Career
Schools Office

255 Capitol Street NE, Salem, OR 97310-0203
http://www.ode.state.or.us/
teachlearn/specialty/pcs/forms/
complaint-procedures.doc

Pennsylvania

Pennsylvania Department of Education
333 Market Street, Harrisburg, PA 17126-0333

 

Office of Attorney General, Bureau of Consumer Protection
14th Floor, Strawberry Square, Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/
Complaints/BCP_Complaint_Form.pdf

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building, 80 Washington Street, Providence, RI 02903

 

Rhode Island Department of Attorney General, Consumer Protection Unit
150 South Main Street, Providence, RI 02903
http://www.riag.state.ri.us/documents/consumer/
ConsumerComplaintForm.pdf

South Carolina

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
http://www.che.sc.gov/AcademicAffairs/License/
Complaint_procedures_and_form.pdf

South Dakota

South Dakota Board of Regents
306 E. Capitol Ave, Suite 200, Pierre, SD 57501-2545

 

South Dakota Office of Attorney General, Division of Consumer Protection
1302 E Hwy 14 Suite 3, Pierre, SD 57501-8053
http://atg.sd.gov/Consumers/HandlingComplaints/
ConsumerComplaintForm.aspx

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900, Nashville, TN 37243
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/
Complaint%20Form.rtf

Texas

Higher Education Coordinating Board
Texas Higher Education Coordinating Board
1200 E. Anderson Lane, Austin, Texas 78752

 

Office of the Attorney General
Consumer Protection Division
PO Box 12548, Austin, TX 78711-2548
https://www.oag.state.tx.us/
consumer/complaintform.pdf

Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street, Austin, Texas 78778-0001
http://www.twc.state.tx.us/svcs/
propschools/ps401a.pdf

 

Additional complaint information is available at
http://www.twc.state.tx.us/svcs/
propschools/problem-school.html

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont Department of Education, State Board of Education
120 State Street, Montpelier, VT 05620-2501

 

Vermont Attorney General's Office
109 State Street, Montpelier, VT 05609-1001

Virginia

State Council of Higher Education for Virginia
101 N. 14TH St., James Monroe Building, Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/students/studentcomplaint.asp

Washington

Washington Higher Education Coordinating Board
917 Lakeridge Way
P.O. Box 43430, Olympia, WA 98504-3430
dainfo@hecb.wa.gov

 

Washington State Office of the Attorney General
1125 Washington Street SE
P.O. Box 40100, Olympia, WA 98504-0100
https://fortress.wa.gov/atg/
formhandler/ago/
ContactForm.aspx?subject=
Consumer%20Protection
(email)

 

https://fortress.wa.gov/atg/
formhandler/ago/
ComplaintForm.aspx
(complaint form)

Washington Workforce Training and Education
Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
workforce@wtb.wa.gov
http://www.wtb.wa.gov/
PCS_Complaints.asp
(instructions)

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston, WV 25301-2800

 

West Virginia Office of the Attorney General
Consumer Protection Division

P.O. Box 1789, Charleston, WV 25326-1789
http://www.wvago.gov/pdf/general-
consumer-complaint-form.pdf

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston, WV 25301

 

West Virginia Office of the Attorney General
Consumer Protection Division

P.O. Box 1789, Charleston, WV 25326-1789
http://www.wvago.gov/pdf/general-
consumer-complaint-form.pdf

Wisconsin

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor, P.O. Box 8696, Madison, WI 53708
eabmail@eab.state.wi.us
http://eab.state.wi.us/resources/complaint.asp

Wyoming

Wyoming Department of Education
2300 Capitol Avenue, Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

 

Attorney General's Office
123 Capitol Building, 200 W. 24th Street
Cheyenne, WY 82002

Puerto Rico

Puerto Rico Council on Higher Education
P.O. Box 1900 , San Juan, PR 00910-1900

 

Puerto Rico Department of Justice
P.O. Box 9020192, San Juan, Puerto Rico 00902-0192

Guam

Not yet developed

Virgin Islands

Government of the United States Virgin Islands
Department of Education, Office of the Commissioner
1834 Kongens Gade
St. Thomas, V.I. 00802

 

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